1. Introduction

osbournevault ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website and make purchases.

2. Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number, and postal address.
• Payment information: credit/debit card details processed securely via our payment provider.
• Order history: details of products you have purchased from us.
• Technical data: IP address, browser type, device information, and browsing activity on our site.
• Communication records: emails and messages exchanged with our support team.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders.
• Send order confirmations and shipping notifications.
• Provide customer support.
• Send marketing communications (only with your consent).
• Improve our website and services.
• Prevent fraud and ensure security.

4. Data Sharing

We do not sell your personal information. We may share data with trusted third parties solely for order fulfilment, payment processing, and delivery services. All third parties are contractually obligated to protect your data.

5. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can manage cookie settings through your browser. Essential cookies are required for the site to function properly.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are retained for a minimum of 6 years for tax and legal compliance.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with a supervisory authority.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@osbournevault.com or via our Contact page.